Frequently Asked Questions

General

What is Lenno?

Lenno is an AI agent orchestration platform. It lets you create, deploy, and manage AI-powered agents that communicate across multiple channels like Telegram, Slack, Discord, and email.

How is Lenno different from other AI chatbot platforms?

Lenno focuses on agent orchestration rather than simple chatbots. Key differences:

  • BYOK model – you bring your own AI provider keys, keeping full cost control
  • Multi-channel – one agent, multiple communication platforms
  • Persistent identity – agents have memory, personality, and always-on availability
  • Container isolation – each agent runs in its own secure, sandboxed environment
  • Slash command management – configure everything from chat

What AI models does Lenno support?

Lenno supports models from Anthropic (Claude Opus, Sonnet, Haiku), OpenAI (GPT-4o, o1), and Mistral (Large, Medium, Small). See Provider Setup Guides for details.

Billing and Pricing

How does billing work?

Lenno charges a monthly subscription per agent based on the plan tier (Starter, Builder, Pro, Max). AI usage is billed separately by your AI provider based on the API key you provide.

Do you charge for AI usage?

No. Lenno uses a Bring Your Own Key (BYOK) model. You pay your AI provider directly at their published rates with zero markup from Lenno.

Can I change my plan?

Yes. You can upgrade or downgrade your agent’s plan at any time from the agent’s settings.

Providers

What happens if my API key expires or runs out of credits?

Your agent will stop responding until the key is refreshed or credits are added. You will see an error in the agent’s status. Update your key in the Provider tab to resume.

Can I use multiple providers for one agent?

You can configure multiple providers, but only one is active at a time. Switch between them using the /provider switch command or the Provider tab.

Security and Privacy

What happens to my data?

  • Conversations are stored in Lenno’s database for agent memory and history
  • API keys are encrypted at rest using AES-256-GCM
  • Agent containers are isolated with strict security controls
  • No data is shared with third parties beyond your configured AI provider

Can I export my agent?

Agent export functionality is planned for a future release. Your conversation history and configuration will be exportable.

Where is my data stored?

Lenno runs on dedicated infrastructure in European data centers (Hetzner, Finland). All data is stored within the EU.

Is Lenno GDPR compliant?

Yes. Data is processed and stored in the EU, and we do not share data with third parties. See our Privacy Policy and DPA for details.

Channels

Can my agent be in multiple channels at once?

Yes. Each agent can be connected to multiple channels simultaneously. Conversations are threaded per-channel so context stays separate.

What happens if a channel goes down?

If a channel (e.g., Telegram) experiences downtime, messages sent during the outage may be lost depending on the platform. The agent will resume normal operation once the channel is back online.

Technical

What is a container?

Each agent runs in its own Linux container (using Incus/LXC), providing full process isolation, its own filesystem, and dedicated resources. This ensures agents cannot interfere with each other.

What is MCP?

MCP (Model Context Protocol) is an open standard for connecting AI models to external tools and data sources. Lenno uses MCP for system tools and supports custom MCP servers for extending agent capabilities.

Do agents have internet access?

Agents can access the internet for web searches and API calls, subject to their plan’s network policies and any guardrails you configure.