Legal

Terms of Service

The agreement between you and Lenno.

Effective date: 1 March 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "Customer") and Hanso Pte. Ltd., a company registered in Singapore ("we", "us", "our", "Lenno"), governing your access to and use of the Lenno platform, including our website at lenno.ai, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any additional terms referenced herein. If you do not agree to these Terms, you must not use the Service.

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2. Account Registration and Security

2.1 Account Creation

To access the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account information and for updating it as necessary.

2.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us at security@lenno.ai if you suspect any unauthorised access to or use of your account.

2.3 Account Types

We may offer different account types with varying levels of access and functionality. Access to certain features may require a paid subscription as described in Section 3.

3. Subscription and Billing

3.1 Subscription Plans

The Service is offered through subscription plans as described on our pricing page. Each plan specifies the number of agents, API call limits, storage quotas, and features included. We reserve the right to modify plan offerings, features, and pricing at any time, with reasonable notice to existing subscribers.

3.2 Payment

Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are quoted in United States Dollars (USD) unless otherwise stated. Payment is processed through our third-party payment provider.

3.3 Taxes

All fees are exclusive of applicable taxes (including GST, VAT, and sales tax), which will be added to your invoice where required by law.

3.4 Refunds

Fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.

3.5 Overages

If your usage exceeds the limits of your subscription plan (e.g. API calls, agent count, storage), we may charge overage fees at the rates specified on our pricing page, or throttle your access until the next billing cycle. We will endeavour to notify you before overage charges are incurred.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Generate, distribute, or facilitate the creation of content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Deploy agents that engage in spam, phishing, social engineering, or other deceptive practices.
  • Attempt to gain unauthorised access to the Service, other accounts, computer systems, or networks connected to the Service.
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Use the Service to develop a competing product or service.
  • Circumvent or disable any security features, usage limits, or access controls of the Service.
  • Use the Service in any manner that could damage, overburden, or impair the Service.

We reserve the right to suspend or terminate your account if we reasonably believe you are in violation of these acceptable use requirements.

5. Intellectual Property and Ownership

5.1 Our Intellectual Property

The Service, including its software, design, documentation, branding, and all related intellectual property, is and remains the exclusive property of Hanso Pte. Ltd. and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

5.2 Your Content

You retain all rights in the content, data, agent configurations, and other materials you submit to or create through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide licence to host, store, transmit, and process Your Content solely for the purpose of providing the Service to you.

5.3 Agent Outputs

AI-generated outputs produced by your agents through the Service ("Agent Outputs") are subject to the terms of the underlying AI model providers. We do not claim ownership of Agent Outputs. You are solely responsible for reviewing, verifying, and assuming responsibility for any Agent Outputs.

5.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such feedback into the Service without obligation to you.

6. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure.
  • AI agent outputs will be accurate, complete, reliable, or suitable for any particular purpose.
  • Defects in the Service will be corrected within any specific timeframe.
  • The Service will meet your specific requirements or expectations.

AI-generated content may contain errors, hallucinations, or biases. You are solely responsible for evaluating and assuming all risks associated with the use of any AI-generated outputs. The Service should not be used as a sole basis for decisions with legal, financial, medical, or safety implications.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Hanso Pte. Ltd., its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, goodwill, or other intangible losses, arising out of or in connection with:

  • Your use of or inability to use the Service.
  • Any conduct or content of any third party on or through the Service.
  • Any AI-generated outputs or agent actions.
  • Unauthorised access, use, or alteration of your content or transmissions.
  • Any other matter relating to the Service.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred Singapore Dollars (SGD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, death, or personal injury caused by negligence.

8. Indemnification

You agree to indemnify, defend, and hold harmless Hanso Pte. Ltd. and its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service or any activity under your account.
  • Your violation of these Terms or any applicable law or regulation.
  • Your Content or Agent Outputs, including any claim that they infringe or violate any third-party right.
  • Any actions taken by your AI agents, whether or not authorised by you.

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings in the Service. Termination will take effect at the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, upon reasonable notice. We may terminate your access immediately and without notice if:

  • You materially breach these Terms.
  • Your use of the Service poses a security risk or may cause harm to us or other users.
  • Continued provision of the Service becomes impractical or unfeasible due to legal or regulatory changes.

9.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for a period of 30 days following termination, during which you may request an export of Your Content. After this period, we will delete your data in accordance with our Privacy Policy, except where retention is required by law.

Sections 5 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 10 (Governing Law), and any other provisions that by their nature should survive, shall survive termination.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

10.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to mediation in accordance with the Mediation Rules of the Singapore Mediation Centre. If the dispute is not resolved within 60 days of the commencement of mediation, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with its rules. The seat of arbitration shall be Singapore. The language of the arbitration shall be English.

11. Changes to These Terms

We may modify these Terms at any time by posting the revised Terms on our website. We will provide at least 30 days' notice of material changes by email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service before the changes take effect and may request termination of your account.

12. General Provisions

12.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

12.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemic, government action, power failure, or internet disruption.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Hanso Pte. Ltd.
Singapore
Email: legal@lenno.ai
Website: lenno.ai